Shipping & Returns
Standard Shipping Options:
- USPS Parcel (3-10 business days)
- UPS Ground (1-6 business days)
- Expedited Options Available Upon Request (additional charge)
In-stock items almost always ship within two business day after an order is placed and much of the time within one day. Occasionally, there may be a small delay before your order can ship and we will do our best to notify you of those delays. And as is now the reality in our world, there are more and more instances when shipments take longer than usual in transit due to logistics constraints with the shipping carriers such as USPS, UPS and FedEx that are beyond our control.
Our typical shipping option is parcel ground shipping from USPS, but we do have expedited shipping options available as well. Most items will have a UPS flat rate parcel or priority shipping option. Orders containing fragrance items with alcohol as a primary ingredient cannot be shipped via USPS.
Additionally, certain items and orders above a certain price threshold will only have an option for UPS shipping. We apologize, but the USPS tracking is simply not reliable enough.
Please note that due to capacity changes with shipping carriers, we may alter these options at any time. Again, this is the world in which we live, but we're working every day to make sure shipments go as smoothly as possible. In those instances where there is a carrier delay, we simply ask for your patience while we do our best to resolve those issues. If a period of ten business days passes with no updates on tracking for a shipment, we will consider the shipment lost and give you the option of a refund or continue to wait for the arrival as in most cases, the shipment does eventually arrive. In some circumstances, we may choose to re-ship the lost order at our cost and at our sole discretion.
If you have a special shipping or timing need, please contact us at firstname.lastname@example.org, via the onsite chat or by phone at 617-449-7394 and we will do our very best to customize or rush your shipping.
Not sure how long your order might take? You can click here for the USPS priority transit time calculator and here for FedEx Ground. Packages ship from the 01841 zip code. Please use the next business day as your shipping date to see what options are available for you. Please note that these are estimated transit times and are in no way binding or guaranteed.